Stripe decline code
restricted_cardThe card has been restricted by the issuer for specific use cases or amounts.
Type
Recoverable
Frequency
Rarerestricted_card is a catch-all code when the issuer has placed a block on the card that prevents your specific charge. It differs from stolen or lost in that the card may still work for other purposes, just not yours.
Do not retry. Move to alternative payment method collection.
Explain that the card cannot be used for this charge and ask for a different payment method.
Permanent issue. The card cannot be charged. Customer must provide a new payment method.
Unlikely on its own. The issuer has placed a specific block. The customer must intervene.
How Rebounce handles restricted_card
Rebounce classifies every failed payment by its Stripe decline code and applies the optimal recovery strategy automatically. For restricted_card, that means a limited retry window combined with customer outreach. Multi-channel follow-up through email, SMS, WhatsApp, and in-app banners ensures the customer actually sees the message.